Refund Policy

Overview

At Engrave Visions LLC, we take pride in creating high-quality personalized products, memorial keepsakes, laser-engraved merchandise, UV-printed products, and custom gifts. Because many products are made specifically for each customer, our refund and return policy differs from that of a traditional retail store.

Personalized and Custom Products

All personalized, customized, engraved, UV-printed, memorial, photographic, and made-to-order products are final sale once production has begun.

Returns or refunds are not available for a change of mind after design approval.
Customers are responsible for spelling, names, dates, wording, photographs, and other information they supply or approve.
Minor screen-to-product color differences and normal production variations are not considered defects.
Orders made from approved low-resolution photographs are not refundable when image-quality concerns were disclosed.

Design Proof Approval

When a proof is provided, customers must carefully review names, dates, spelling, grammar, photographs, size, background, layout, colors, placement, and personalized wording before approval. Production may begin after approval.

Up to two standard design revisions may be included when specified. Additional revisions may be charged at $25.00 per revision unless otherwise stated in the quote.

Damaged, Defective, or Incorrect Orders

Contact us within 7 calendar days of delivery if your product arrives damaged, contains a production defect, differs from the approved design because of our error, or contains incorrect personalization caused by our production process.

Provide your name and order number.
Describe the problem.
Send clear product photos and, for shipping damage, photos of the packaging and shipping label.

After review, Engrave Visions LLC may provide reproduction, replacement, repair, store credit, or a refund of the affected product. The original item may need to be returned.

Non-Custom Products

Unused, non-personalized products may be eligible for return when authorized. Contact us within 7 days of delivery. Items must be unused, undamaged, and in original condition and packaging when applicable. Customers generally pay return shipping unless the return results from our error.

Cancellations

Orders may generally be canceled for a full refund before design or production work starts. Once custom design work begins, costs already incurred may be deducted. Once production begins on a personalized item, the order generally cannot be canceled or refunded.