Privacy Policy

Engrave Visions LLC respects your privacy. This policy explains how information may be collected, used, stored, and disclosed when you use our website, request a quote, submit photos or artwork, or purchase products.

Information We May Collect

  • Contact information such as name, email, phone, billing and shipping address.
  • Order information, personalization details, names, dates, design instructions, and communications.
  • Customer-submitted photographs, logos, artwork, graphics, memorial information, messages, poems, and event information.
  • Transaction status and identifiers from third-party payment processors.
  • Website/device information such as IP address, browser/device type, pages visited, cookies, and general usage data.

How We Use Information

  • Process and fulfill orders.
  • Create personalized products and proofs.
  • Communicate with customers and provide quotes.
  • Process payments and shipping.
  • Provide customer service and maintain business records.
  • Improve website performance and detect fraud.
  • Comply with applicable legal requirements.
  • Send marketing communications when permitted.

Photographs and Memorial Images

Customer-submitted photos and artwork are used only as reasonably necessary to design, proof, produce, service, and fulfill the requested order. Engrave Visions LLC does not claim ownership of customer photos and will not intentionally use private family or memorial images in public advertising without appropriate authorization.

Sharing

Information may be shared with service providers such as website hosts, payment processors, shipping carriers, email providers, cloud storage, security and analytics providers, professional advisers, or others needed to operate the business and fulfill orders.

Cookies and Third-Party Services

Our website may use cookies and may link to third-party services. Those services operate under their own privacy practices.

Data Retention and Security

We retain information only as long as reasonably necessary for orders, service, business records, accounting, disputes, fraud prevention, and legal obligations. We use reasonable safeguards, but no internet or electronic system can be guaranteed completely secure.

Privacy Choices

Depending on applicable law, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to withdraw from some marketing communications.